Rise Above the COVID-19 Crisis – Together. Business Continuity Q&A
In the matter of just a few short weeks, everything changed. Health crisis aside, our greatest concerns are customers and partners’ ability to survive long-term economic damage.
We emphatically understand that We’re All In This Together.
Although we all have adjustments to make, UpSearch’s committment to the organizations and people it serves has not changed. We are prepared to provide help in any way we can.
Here are a few comments about the questions I am most often asked recently:
Q: How has the COVID-19 pandemic affected UpSearch and its team members?
A: Like you, we are dealing with unprecedented life changes. We feel anxious about the health of loved ones and lots of compassion for those who face more adversity.
Since UpSearch specializes in remotely supporting other organizations’ database platforms, we are seasoned veterans of remote work. Our team members are safe and uniquely positioned to navigate the health crisis. All of us live in the United States and most of us live in states that have issued shelter-in-place or stay-at-home orders.
As for UpSearch, this will be the third economic downturn since we were founded in 2001. We were born out of the ashes of 9/11 and survived the Great Recession. Those lessons taught us to prepare for economic downturns. Although nothing is guaranteed, we feel grateful to be in the position we are right now.
Q: I am an existing UpSearch customer facing unexpected economic hardships. What do I do?
A: If your organization has been impacted by COVID-19, we ask that you notify us of any business continuity constraints as soon as possible. We will work with you to ensure your data is safe so that you can focus on making sure your organization survives.
We are committed to your success. We are determined to help you survive.
Q: I am an existing UpSearch customer with a dedicated support plan and/or active project. What can I expect?
A: UpSearch is open for business and it is business as usual. We immediately prioritized support to healthcare providers and essential service providers. Otherwise, expect current statements of work to be security completed from virtual settings like normal. Contact your Project or Account Manager should you have questions about existing or additional needs.
Please know we appreciate the opportunity to continue supporting your organization.
Q: I am an existing UpSearch customer with new support needs. What do I do?
A: Contact us. Tell your Project or Account Manager about any new project or support needs. In addition, I am available to work with customers who may have special or unique requests. Our aim is to work cooperatively with any customer in need.
Q: I am a potential customer that recently issued a Request for Information (RFI) or Request for Proposal (RFP) to UpSearch. What are next steps?
A: Proceed as planned. UpSearch team members are actively working on responses to previously issued RFIs/RFPs and intend to deliver on-time. We are on standby to address any incoming needs.
Q: Will UpSearch continue to actively market its products and services?
A: No. Although UpSearch will keep its inbound and social marketing channels open, we respect the Executive Orders to suspend activities not necessary to sustain or protect life. Hence, we will pause direct marketing efforts. I will directly contact decision-makers during the health crisis and offer help.
Q: I am an industry expert or partner for UpSearch. How can I help?
A: Keep lines of communication open. UpSearch is well-positioned to continue business operations and support customers because of its seamless collaboration of our team, industry experts, and partners. We ask that you notify us of any business continuity constraints of your own that may impede your ability to deliver as planned so that we may pivot accordingly.
Please contact us with additional questions or needs.
Let’s rise above the COVID-19 crisis – together.
