177 Front Street
Berea, OH 44017 USA
|Database and Host Server Surveillance
|Complete Performance Monitoring
|Monthly Baseline Analysis
Each month we provide long range capacity planning & trend analysis with expert analysis about your data estate month-over-month.
|Identify and Fix Common Database Issues
|Maximum Critical Issues Response Time
||4 hrs | 8 hrs||4 hrs | 8 hrs||2 hrs | 4 hrs|| 1 hr | 1 hr|
|Dedicated Monthly DBA Support
Hours can be used for any remote production support activity listed below, as well as architect and design consultation, disaster recovery, performance tuning, and customized training.
25% rollover allowance.
|5 hrs||10 hrs||20 hrs||40 hrs|
|Update Database Configuration Documentation||Yes||Yes||Yes|
|Data Estate Discovery & Optimization
Regular inventory and guidance on licenses, patches, cumulative updates, and service packs.
|Monthly Cost Each Monitoring License
Production | Non-production
|$95 | $50||$95 | $50||$95 | $50||$95 | $50|
|Monthly Cost Each Capacity Optimization License
* Eligible organizations must be a nonprofit or non-governmental organization with recognized charitable status 501(c)(3) under the United States Internal Revenue Code.